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IT support agent

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Departement: Information Technology
Workplace: Brossard
Company: Nortera

Joining Nortera means choosing opportunities to grow together!


As the North American leader in ready-to-cook vegetables, we are committed to contributing to the well-being of society by providing access to healthy and sustainable food. 

Nortera produces major private and retail brands and markets its own brands Arctic Gardens and Del Monte.



Why choose Nortera

  • Competitive salary, annual bonus and vacation policy;
  • Flexible work schedule in hybrid mode;
  • Complete range of social benefits (telemedicine) and employee assistance program (EAP);
  • Possibility of contributing to an RRSP with employer contribution;
  • Participation in a volunteer day at the employer's expense;
  • Reimbursement for tuition fees and physical activity;
  • Environment that fosters learning and professional development;
  • Opportunities to work on inspiring projects in a growing company!

Your daily role

Under the supervision of the IT support manager and functionally to the senior application support specialist, the IT support agent is the first point of contact responsible for support and technical assistance to internal customers using hardware software or other computer systems.

The incumbent helps resolve problems by performing diagnostic tests or remotely on their computers. He/She will be required to play a first-level role in providing an exceptional customer experience.



  • Evaluate the severity level of requests and prioritize accordingly;
  • Resolve queries according to your level of knowledge of possible solutions and according to the available documentation;
  • Proceed to distribute more complex requests to those responsible for the solutions in place;
  • Follow up on open requests and take action to ensure their complete processing as quickly as possible;
  • Ensure the recovery and follow-up of requests that have been processed outside of office hours.

Your profile

  • Minimum 1 year of experience in an IT support position;
  • AEC in computer science or any other combination of relevant training and experience;
  • Strong computer skills and ability to troubleshoot/diagnose hardware, software and network issues;
  • Patience and excellent communication skills;
  • Sense of organization and priorities;
  • Attention to detail - ability to actively listen and identify the problem from the customer's description;
  • Motivated and committed to constant learning in the IT environment;
  • Ability to work on multiple tasks simultaneously;
  • Bilingualism (spoken/written) French and English;
  • Knowledge of the Google suite (G Suite);
  • Knowledge of JIRA Service Desk.


We’re looking for people like you!

Come grow with Nortera!


Although all job applications are considered, only successful applicants will be contacted. The use of masculine gender could have been used without discrimination and only for the purpose of lightening the text. We are an equal opportunity employer and encourage applications from a wide variety of candidates in order to staff a diverse workforce that is representative of the communities in which we operate.

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