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Departement: Supply Chain & Logistic
Workplace: Brossard
Company: Nortera
Joining Nortera means choosing opportunities to grow together!
As the North American reference for ready-to-cook vegetables, we do everything we can to contribute to the well-being of society by providing access to healthy and sustainable food.
Nortera produces major private and retail brands and markets its own brands Arctic Gardens and Del Monte.
Why choose Nortera
- Competitive salary and annual bonus, advantageous leave policy;
- Flexible work schedule in hybrid mode;
- Full range of benefits (telemedicine) and employee assistance program (PAEF);
- Possibility of contributing to an RRSP with an employer contribution;
- Participation in a volunteer day at the employer's expense;
- Reimbursement for tuition and physical activity;
- Environment promoting learning and professional development;
- Opportunities to work on challenging projects within a growing company!
Your daily role
Reporting to the Manager, Customer Service and Distribution, your mission will be to support the sales force in their daily activities with customers.
THE ROLE:
- Receive and process orders from Canadian customers;
- Collaborate with warehouses, production and logistics to ensure order delivery, compliance and confirmation for invoicing;
- Ensure daily invoicing by verifying the accuracy and compliance of all shipped orders;
- Contact customers in the event of late order pickup and escalate recurring cases to sales representatives;
- Maintain and keep up to date all price lists, including promotions, freight configurations and specific customer requirements;
- Actively participate in the development and optimization of internal processes, in collaboration with the Customer Service Supervisor, to improve service efficiency;
- Contribute to the integration and training of new customer service agents;
- Serve as the primary point of contact for complex customer service questions;
- Provide support to colleagues on specific files, such as transitions, inventory management, invoicing and credits;
- Process complaint files rigorously and regularly while respecting deadlines;
- Provide deduction agents with the documents necessary to analyze deductions (POD, BOL, etc.);
- Perform data entry and other administrative tasks as needed.
Your profile
- Minimum 5 years of experience in a customer service or consumer service environment;
- Experience in customer service and/or administration;
- Knowledge of the Office suite and Google;
- Autonomy, resourcefulness and curiosity;
- Team spirit;
- Customer and solution oriented attitude;
- Excellent oral and written communication skills in French and English (communication with clients across Canada).
We need people like you!
Come grow with Nortera!
While all job applications will be considered, only successful candidates will be contacted. The masculine credits could be used without discrimination and only for the purpose of lightening the text. We guarantee equal access to employment and encourage the most diverse applications in order to be able to provide ourselves with a varied workforce representative of the communities in which we are established.
Apply Now
Send us your application, we want to meet with you!
