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Departement: Sales & Marketing
Workplace: Brossard
Company: Nortera
join Nortera is choosing opportunities to grow up together!
North American reference of vegetables ready to cook, we make every effort to contribute to the well-being of society by giving it access to a healthy and durable diet.
Nortera produces large brands of distributors and retailers and markets its own Arctic Gardens and Del Monte brands.
Why choose Nortera
- Competitive salary and annual bonus, advantageous leave policy;
- Flexible work schedule in hybrid mode;
- Full range of benefits (telemedicine) and employee assistance program;
- Possibility of contributing to an RRSP with contribution from the employer;
- Participation in a volunteer day at the expense of the employer;
- Refund for tuition fees and physical activity;
- Environment promoting learning and professional development;
- Opportunities to work on stimulating projects within a growing company!
Your daily role
In addition to the manager, customer service and distribution, your mission will be to support the sales force in their daily activities with customers.
The role:
- Receive and process orders for American and Canadian customers;
- Collaborate with warehouses, production and logistics to guarantee the delivery of orders, compliance and confirmation for invoicing;
- Ensure daily billing by checking the accuracy and conformity of all commands shipped;
- Perform reminders with customers in the event of delay in ordering orders and climb the recurring cases to sales representatives;
- Maintain and keep all price lists up to date, including promotions, freight configurations and specific customer requirements;
- Actively participate in the development and optimization of internal processes, in collaboration with the customer service supervisor, to improve the efficiency of the service;
- Contribute to the integration and training of new customer service agents;
- Serve as a main contact point for complex questions related to customer service;
- provide support to colleagues on specific files, such as transitions, inventory management, invoices and credits;
- Rigorously and regularly deal with complaint files respecting the deadlines;
- Provide deduction agents the documents necessary for the analysis of deductions (pod, bowl, etc.);
- Perform data inputs as well as other administrative tasks as needed.
Your profile
- Minimum 5 years of experience in a customer service environment;
- Knowledge of the Office and Google suite;
- Autonomy, resourcefulness and curiosity;
- Team spirit;
- Customer -oriented attitude and solutions;
- Excellent oral and written communication skills in French and English (communication with customers across North America).
We need people like you!
come and grow with Nortera!
Although all job requests are taken into account, only the candidates selected will be contacted. The male credits could be used without discrimination and only in order to lighten the text. We guarantee equal access to employment and encourage the most diverse applications in order to be able to endow us with a varied and representative workforce of the communities in which we are established.
Apply Now
Send us your application, we want to meet with you!
