IT TECHNICIAN

Joining Nortera means choosing opportunities to grow together!

As North America's leader in ready-to-cook vegetables, we are committed to contributing to the well-being of society by providing access to healthy and sustainable food. Nortera produces major private and retail brands and markets its own brand Arctic Gardens.

Why choose Nortera

• Competitive wages (Plus shift premiums for 2nd and 3rd shift assignments)
• Group Health Insurance program w/HSA or FSA
• Dental, Vision, and Supplemental Insurance options
• 401K Retirement Savings account with Company Match
• Paid Sick, Vacation, and Holidays
• Employee Assistance Program
• Reimbursement program, for Wellness (Gym Memberships, etc.), Tuition, Relocation, Boots, and more
• Opportunity for overtime during peak seasons 
• *Please note the range of compensation listed may not include all forms of compensation or benefits offered in connection with the opportunity.

Pay range: $22 to $28

Your daily role

• End-User Support & Training: Provide technical support and training to end users for computer hardware, software, and peripheral devices in a Windows environment to ensure smooth day-to-day operations.
• System Installation & Maintenance: Install, configure, test, and maintain desktop systems, networked peripherals, and hardware components, ensuring optimal functionality and performance.
• Troubleshooting & Issue Resolution: Respond to and resolve service requests related to PC and hardware problems, including hands-on fixes, software upgrades, and system configurations.
• Collaboration & Project Support: Work with LAN administrators and IT teams to implement new hardware and software projects, and support system upgrades across all Nortera Foods USA sites.
• After-Hours IT Support: Participate in a rotating schedule to provide after-hours IT support, ensuring business continuity and prompt resolution of urgent technical issues.

Your profile

• Technical Expertise: Strong knowledge of Windows 10/11, PC and network hardware, with 1–2 years of hands-on and remote troubleshooting experience; CompTIA A+ certification preferred.
• Problem Solving & Communication: Excellent analytical, problem-solving, and interpersonal skills, with the ability to interpret technical manuals and effectively support users.
• Work Environment Readiness: Ability to work in varying conditions (office, factory, cold, noisy, humid) and perform physical tasks including lifting up to 50 lbs.
• Flexibility & Dependability: Self-motivated, reliable, and adaptable to rotating schedules including weekends and off-shifts; occasional travel required domestically and to Canada.
• Team & Safety Orientation: Collaborative mindset with a commitment to food safety, quality standards (SQF), and safe work practices in diverse environments.

 We’re looking for people like you!

Come grow with Nortera!

Nortera believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Nortera is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at 585-434-0399.